Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
All orders are made to order and handmade.
Domestic orders: Allow approx. 3-4 weeks including postage
International order: Allow approx. 4-6 weeks including postage.
A combination of Couriers and Australia Post are used as preferable senders. All orders are posted from Brisbane, Australia. Delivery times will vary depending on your location. For domestic postage allow approx. 1 week shipping for most orders. For regional areas allow for extra time. This is a guideline only and subject to change. In some cases orders may arrive sooner. Once your item is shipped, we are not responsible for loss or damage to your items, nor any delays in shipping times due to postage services or any consequential delays out of our control.
Allow approx. 2-4 weeks for international postage. We cannot guarantee a date, and any taxes or custom delays are out of our control and up to the client to organise. International postage is untracked (no insurance). For tracking an additional $10AUS can be added to the cost of postage if s required. Some items are not able to be shipped internationally so please check each item regarding this. If your country is not listed, please contact us directly at firstname.lastname@example.org for a quote.
We accept Paypal, Afterpay, Credit cards – Visa and Mastercard. For additional insurance and peace of mind, please feel free to use Paypal. For international customers we do recommend PayPal.
Whilst most of our items can be customised in colours, if you have something different in mind, please don’t hesitate to contact us at email@example.com to discuss a custom order. Please allow extra time for custom order processing.
Returns and Exchanges
As all our products are handmade and some personalised, we do not offer returns or exchanges. Therefore please choose carefully and clearly state everything required. This includes checking spelling on names. Feel free to put in as much detail as you wish.
If, however you aren’t satisfied with your product or if for some reason there is a fault that has been overseen by our quality control, please contact us at firstname.lastname@example.org to discuss further. We require photos via email of the product or fault within 7 days of receiving the product. We may request for the item to be sent back to us, to be replaced. This may be a cost that the customer will have to incur depending on the circumstance. It is at the sole discretion of Seedling Interiors to decide on when the customers will be required to meet the cost of return postage.
We highly recommend supervision at all times by adults when our products are being used by children. Our products are recommended for décor purposes. Every item is handcrafted by Seedling Interiors and may have some imperfections or differences as a result. This does not mean the item is faulty; this may be in part to timber type, grain or natural ocurrances of the timber that the artist needs to work with especially when handmade. It just makes each individual item that bit more unique.
AfterPay is similar to layby but for online purchases. Payment is made for your purchase with four equal instalments, to be paid fortnightly over an 8 week period. If all payments are on time, no additional fees are applied, the only fees that Afterpay have as a customer, is for missed payments.